Flysafair my bum

I was booked in on a flight today by a Cypriot travell agent. They did not communicate that I would have to be 40 minutes earlier because the system closes. They staff were rude and unhelpful. I am clearly not at fault as i only work on information rexieved. The counter staff refused to refund or consider giving me a voucher or discount on the next flight. Since when are we the customer ment to bear the brunt of *********** staff and business practices .