FLYSAFAIR LUGGAGE

Flysafair Cape Town, I am very disappointed not just with your service but with a staff member S Naidoo supervisor at your check ins. He is extremely rude and arrogant and even while talking to him he will carry on as if you do not exists.

I traveled from Port Elizabeth to Panama 30 April - 01 May 2026, all connected flights, where we make use of Safair either from Port Elizabeth to JHB or from Port Elizabeth to Cape Town before going over to international companies such as Emirates or KLM Royal Dutch Airlines.

I always make sure that my luggage, when checked in, confirm if my luggage will be transferred to the connecting flights and I always get assured that I will receive my luggage at my final destination.

Here is the problem, I am in Panama with no luggage, meaning no clothes, no clean underwear no socks, absolutely nothing. Just because all my luggage are still at Cape Town Airport and your supervisor S Naidoo have the audacity to tell my family that they (Safair) do not transfer luggage over to international flights, even though my company have paid for the service, plus we have been doing this all the time through Safair.

This S Naidoo tells my family that I must travel back from Panama to go and release my luggage as they cant simply just give it to them, (not because they want it) my family is only there to find out what is going on and how quickly can my luggage be send to me in Panama, but now they have to deal with an arrogant mister know it all with no sincerity regarding this matter.

Flysafair please deal with this matter ASAP as well send this S Naidoo for further training, to learn people skills and maybe take a good look at his attitude towards clients.