Flysafair Lies!!!!

We booked a flight for myself,my wife and 2 children. We were to board flight 3cxdg4. I left my wife & daughter to check in & went to park my vehicle at long term parking. Gates was to close at 17:10pm. I arrived at 16.55pm & my wife and daughter was instructed to board without me. I got to the gates by 16.55pm & was told I cannot board, the gates are closed. Sadly my wife spent 2hours crying as she realised I might not find an alternate flight to our holiday & my brothers wedding. I am gutted that they went through that & also that Flysafair had the nerve to charge me an additional R400 for myself & 5 year old son. Furthermore the attitude of the hostess at front desk was puetrid to say the least and she had no empathy & certainly did not go the extra mile to assist. When asked for a manager/supervisor she said the person was on the plane & nothing could be done. My wife informed me that the plane was infact not a fully booked flight. It ruined our entire vacation as we lost a day but Flysafair couldn't have bothered as you made your money & definitely know nothing about customer services. Your staff is not willing to assist & I will ensure my friends & family never fly with you.