FLYSAFAIR KING SHAKA STAFF RUDE

We had a flight on Sunday (1st September) returning to OR Tambo via King Shaka. At 3pm we reached the priority check-in and a lady teller called us

I had already checked us in online, we just needed to check our bags on. The lady insisted we gather around her too ask security questions. We told her firstly, we do know what questions are going to be asked as we are frequent fliers. We fly almost every month and I had already answered the questions online we are un a hurry before check in closes.

The lady answered us rudely saying she wasn't with us when the bags where packed or when I answered the questions. She even threatened us saying she will restart the whole process again because she must ask questions. My mum and sister approached her so called manager who just sat in her chair saying sorry. Another male teller approached her to ask and she started complaing about us in zulu to him. This angered us more so we told them not to be rude. We understand everything and none of the other staff have ever been this rude to us.

The manager done nothing and continued to remain seated. We asked for her name and the provided us with 2 different names. We pay for quality service and not tj be treated like small kids. We can never get hold of Flysafair because it seems o one at head office actually works.

Because of the flights always been booked, our concerns get ignored. The Flysafair staff at King Shaka are rude. This isn't the first time we had an experience like this.

Ur staff need to go back for proper training on how to do their jobs because they are seriously lacking most of the time they are in small groups gossiping amd we wait for attendance. Other times they seem to be busy on their phones or pretend to be busy

We were once happy with Flysafair but now due to lack or professional services we don't feel like flying with them anymore