FlySafair kan vlieg in sy moer

Flights missed because of useless staff at OR Tambo. My girls and I arrived at OR Tambo an hour before our flight as we normally do. (at 5:50AM) Having checked in online, I expected to drop the one bag we had at the bag drop lane and head to the boarding gate. The airport was dead quiet except for the flysafair counters which looked the the queues you see on Black Friday. One random flysafair staff member was screaming "East London, East London" somewhere at the front of the queue; and the people in the crowd were pushing and shoving trying to get to the front. Guess what. They had 5 flights set to depart within a 30minute window. At 165-189 passengers per flight that's a minimum of 825 people having to get through and only 8 counters open.

By the time we got to the front we were obviously told we'd missed our flight and should go to the service desk to change our flights. As you'd expect. No flights available for the rest of the day.

What I find amazing is that there were about 50 other people with the same problem. If it was just me and my kids, I could still accept that it's ur fault, but I don't see how these jerks can justify themselves when so many people missed their flights. It takes at least 5 minutes per person to checkin at their counters, so even if everyone arrived 2hours ahead of time, that still would not have been enough time to check everyone in.

It's been 6 months since this incident and I've only now heard back from their client services who essentially told me I can go suck it.

I don't think people realise that they can fly with AirLink for much the same price, AND get 20kg automatically included, AND book their seat for FREE, AND receive much better service since it's a premier airline. I will never use FlySafair again.