FlySafair is the pits!

I booked a ticket and suffered a massive family upheaval not included in the automated options on their menu. I spent more than half an hour on hold as customer 1 in the queue, never to be answered. Repeated mails were responded to only with automatic responses the selection of which lead to a page error, repeatedly. Whatsapp messages were never read, even now more than 36 hours later.

This company does not deserve me as a customer, or they have completely manned their posts with inhuman robots or people that don't care.

While I am recovering from no formal employment for 6 months, I have to lose the value of a return flight due to the inhuman support from FlySafair. The financial blow from the loss of the flight ticket and accompanying costs surrounding the family crisis are really hard to swallow.