1 reviews | Active since Mar 2018
FlySafair is not resendable not refunding us on the unforeseen Covid decision made by our President last night
We were booked to fly to George airport today at 5:45 this Morning. Last night after 20:00 the president declared the Garden route as a hot spot and closing down the Western cape beaches and declared it as unsafe for families to go there on vacation. I tried to cancel the tickets online, but it gave me a message that we cannot make changes on the flights anymore. Although you as an airline still operates as normal, it is not fair not to reimburse us for our departure and return flights. This is not a decision we made on the last minute. This was instructions from the President itself. How can you now refuse to reimburse us for flights to a region that was declared as unsafe on the last minute. our departure flight reference is DYCFAA and our return reference is TPSRDH. It is not fair to us as we now lost out on a vacation as well as flights that we were looking forward to. you can think for yourself it is something out of our control and you cannot just say you are operating by normal. the time span for what was decided and when we were have to fly did only leave us a few hours to get this changed but the system did not allow us doing this changes (and it was already late on Monday night when this was decided by the President). it is unforeseen circumstances and if we had 2 days notice we would have had time to be able to cancel the flights. This is our President that decided this and not our family that asked for this to happen. I will address this to the ombudsman if need being. you are welcome to take a penalty fee, but you cannot refuse us for something we did not asked to happen. The president said that we have to keep our families safe and this is one of the most dangerous regions declared last night. so how can you refuse us our money. This looks like you use the words you still operating as per normal but there is and was no time for us to just cancel after the president addressed the nation. if we were residing in Western Cape and had to just return to our own home, we would have understand this, but this is an unfair reason. Do you think we are happy with what was decided? we had to explain this to the children that were very disappointed as well, now you want to keep money that is not yours and the seats were not fully booked as well. the 5 tickets did not transport us or our luggage and they cannot say we took up space others could use as this was still not our decision.
