VM
VHUGALA M

1 reviews | Active since Nov 2017

22 Apr 2022, 20:16

Flysafair horrible service

I am disappointed and disgusted by the service I received today. I got to the airport 15 minutes before my flight departure time. I was advised that I missed the flight and can get confirmed seats for the following day or pay an xtra 600 to get to the next flight. Is this your way of making extra money off customers . Your agent who was supposed to assit was rather rude and dismissive.

This was my first time flying with and the service was shocking. From being told I missed the flight to being force to pay an extra 600 . I am disatisfied and dont understand why I had to pay.this . The flight was practically empty but I had to pay 600 to get seats that were not booked to begin with.

Just when I thought my day could go any wrong I was then advise to pay 500 more for my two bags one large and a small one that could fit on the plane cabins. I was not treated fairly as they could see I was desperate.

Why when someone books you dont mention we need to get there 2 hours before like your consultant advised. You also do not mention that going to be charged an additional 250 per lagguge. Thia theft and a deliberate strategy to lure customers to book with you only for you to add additional charges

I would like my funds returned to me as your adverti*****t was misinforming and misleading to say the least you can call me on ***

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Replies (1)
VM
VHUGALA M's update04 Jan 2023, 14:38
Reviewer Update
I experienced the same thing literally in April 2022 and it ruined my whole trip