Flysafair has no room for mistake not fair at all

I am so disappointed with service from this company.I booked my flight using their app it was all nice I could see my bookings and all.I phone screen tracked yesterday in the after due to falling and my phone started pressing incorrect things when i try to do something.During that it canceled my booking for my flights which was not my intention immediately I tried to contact the help line also chat box for assistance but line was not going through and when i checked their working hours are from 7am until 7pm but could not get assistance time was 6:48 and chat box which is their WhatsApp option said its out side their support hour Imagine I had to wait until morning with all that stress I did not sleep at all because I used my last cent I had to make the booking due to my daughter having a birthday in July.I could see there is voucher created with less by R600 due to fee charged due to cancelation that took place. First thing after 7 I contacted chatbox again but due to it taking long I panicked and called customer help line explained my situation only to be told unfortunately we can not assist with reinstating canceled ticked even if it was an error.I asked regarding the difference if I can be refunded so as to use the money to book a bus to go home I was also told that is not possible as they dont do cash refunds. I booked the ticket using my last cash only to be told they do not do cash refunds after deducting R600 fee for cancelation. I am very disappointed as the chatbox also got back to me to tell me the same thing said in customer care.

It is so unfortunate that we have to be told about terms and conditions when we encounter mistakes like these as if mistakes dont happen.Having to rush to get assistance but still keeping my money on their account as a voucher for me to use in the next 12 months while i need to go home next month for my daughters birthday. This treatment is not fair at all it gives impression that one should stay away from using these form of transportation stick to the taxi and buses where humanity exist.

I am so disappointed with such a big company as now I have to borrow the R600 to add on the voucher while they already have my R600 that they charged for mistake instead of reinstating the flight. They will continue to be rich using our blood and sweat money I tell you.