FlySafair drops the ball

Shortly after a flight from Durban to Lanseria I notified FlySafair through its website message portal that I left a pair of wireless earphones in the seat pocket in front if me. It took them over 24 hours to respond and "elevate" the query to another departmebt which was clearly listed as "lost or ****** property" to begin with. Then another 24-hour wait only to get a lame "we are so sorry but its gone" reply. Shocking that an airline can have such slack turnaround times attending to an urgent matter. Very poor form. What a pity for us as consumers that a big chunck of FlySafair's former rivals are not in business anymore.