FlySafair Dont care

We have experienced a very horrible experience at King Shaka International Airport.

We arrived at the Airport around 12:00, and we chill while waiting for our flight already checked in and downloaded the boarding passes. We then went for boarding Security advise us we can't board with the bag because they are a bit bigger than the size we accept. No problem we took the bags for check FlySafair agent told is closed for our bags oh okay no problem what option do we have she advised us to go to the back to security they should allow us, we went back with the back to King Shaka Security the lady refused, then they advise to go assistance to the FlySafair agent we then request to with the Airport security cause this is annoying now. We got to FlySafair a guy said to the security it is fine they must stand in the line I will help them, we stand in the queue we got in front the guys is like "Yho guys I can't help you, Plz bags is already closed we told we know that already, what is option said no option I then ask the other 2 settlement that I was traveling to go fly I will follow the next day no problem guy tell the 2 gentle to in, security Airport told them the board pass is already closed.

I have the name of the FlySaFair agent who attended to us, I need FlySafair to investigate this annoying and very horrible service receive from the help desk there was a call that was made we asked them to pull the call and check what time the agent make the call they could. Flysaifair wasted our time with the poor service that they gave us, especially with the back and forth we have to drag that security to them, we have to decide what the solution, while these staff who are there to help customers, I have all details if you need any information.

Please investigate this use Airport footages if you have to refund us our money

Thank you