1 reviews | Active since Jul 2021
FlySafair doesn't give a **** about you
I'm a frequent flyer for business. FlySafair has left me disgusted this morning.. Flight FA301 from Lanseria to Capetown.. get to check in.. I told the staff member to please be careful with my bags as I was on a Durban flight the week before and my bag was damaged even though I.had a fragile sticker on my suitcase. Knowing the company won't do anything about it I had no choice to accept my damaged bag and fly with it this morning. As my ticket were issued the staff continued to tell me that he realized that I have 3 pieces on me and that they won't let me on the flight. I explained that I'm a frequent flyer and that I fly at least 4 times a month and that they've never refused me to.have a handbag, a laptop bag and a carry on. At this point the manager on duty started waving the suitcase policy in my face and told me to either put my handbag in my carry on or they won't let me go through check in..I told her my carry on was full as I'm a trainer and that I'm.carrying things for work but she insisted. When I got visibly upset as I'm now also being held up and told her my handbag is valuable and too big and my carry on holds a lot of valuable things and that they destroyed my bag on my last trip..she didn't give a damn, ..forced me to pay an additional fee of R500 for a return flight with checked in luggage. I could not wrap my bag as it was a 7am flight.. If I arrive in capetown and my carry on is damaged Safair will be turned upside down. I can guarantee that..but ofcourse you won't care. You just bait people out.. 🙄
