FlySafair does not care about customers and their losses

Flew from CPT to HLA late afternoon on 24 December 2021. Once I retrieved my luggage I notice it was damaged. One wheel on my case was completely broken off and the other one on the same side was halfway off. I could not find an open FlySafair counter and the driver was already waiting for me so I could not waste much time to find someone to assist me. After Christmas I wrote an email to FlySafair complaining about the damage. When months have passed without any return or action from FlySafair I completed the 'customer satisfaction' questionnaire that was sent to me via email. Both times after submitting I received an automated response that FlySafair will contact me. Now after more than three months nobody contacted me and I am stuck with an unusable luggage case. Very disappointing. I realise that the industry suffered a great deal due to C-19 lockdown and travel restrictions, however, I would have thought that will entice the industry to delver better service. FlySafair clearly does not care about its customers.