Flysafair Disgusting Service

Good day

I had probably the worst experience at flysafair recently. We did online check in on the 1st of July 2019. The online check-in pdf stated that we should view the overhead display for our boarding gate.On doing so the boarding gate was C9 and the Time of Departure was stated as 11:20 (even though the boarding Pass stated 11:05 naturally we took heed of the overhead display as it supposed to have the most updated info) Hence following the overhead display we were under the impression that our flight will depart at 11:20. . We left the lounge at 10:55 and looking at the overhead display it stated that it was final call for the flight .. we reached the gate at 11:03. The lady at the gate stated that the flight was already closed ( she stated that the boarding gate closes 15 mins before departure time and that the flight departs at 11:05. ). She then stated we needed to speak to the ticket sale manager. I must note there were 4 other passengers in the situation with me. On speaking to the rude and unhelpful Jean Zulu who was of no assistance and refused to take heed that the overhead display was incorrect incomparision to our boarding pass she stated she could not help and that we needed to book new tickets ( at the cost of R3000) and speak to the call centre to lay a complaint. She further stated that according to the boarding gate personnal we were there at 11:06 ( I would like to see video footage of the time stamp that we were there at this time as I fail to believe this ) so even if the flight left at 11:20 we were late by 1 minute as the gate closes 15 minutes prior to boarding. I contacted the call centre with regards to my problem and speaking to the call centre twice in my second call I requested the time the flight was departed and was told that it departed at 11:21. If the sales supervisor stated I was there at 11:06 ( according to her -which I disbelieve and would like proof ) I was still there 15 mins before departure. Additionally, I requested to speak to the ticket sale supervisor again as the call centre stated it was impossible for them to solve the problem as she needed to resolve it -she was apparently busy. I was then referred to Anneline Ragoobeer who stated she will review the time stamps and try and assist and that I should send this email. She also stated whether she could get us on another flight. She actually wanted to assist. I would like a refund on my ticket as i feel this was not my fault but rather due to the mismatch 0f information on Safairs side. I am extremely upset and would like this matter dealt with as soon as possible.

Kind regards Shajal Drake