FlySafair Disgruntled Passenger - Read this before you consider flying with them

Item: FlySafair
Rating: 1
Author: countie C

<span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Below I have decided to share the full conversation  i have had thus far with a consultant from FlySafair <span style="font-size: 11.5pt; line-height: 107%; font-family: 'Lucida Sans Unicode',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #1b1d1e; mso-ansi-language: EN-ZA; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">Kerry-Anne van Zyl<span style="font-size: 11.5pt; line-height: 107%; font-family: 'Lucida Sans Unicode',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #1b1d1e; mso-ansi-language: EN-ZA; mso-fareast-language: EN-ZA; mso-bidi-language: AR-SA;">, expressing my disappiontment with them after they have asked me to pay twice for the same fght due to an error in thier system. now they wont refund or at least invetigate ......Im sure there will be more of these posts to come so everyone knows how FlySafair really operates and treats its passengers   Ericmutwira May 6, 15:10 Formstack Submission for form Contact Us Page at 05/06/16 3:10 PM ----------------------------------------------------------------------- Please indicate what your query relates to: Complaints Name of one of the Passengers: Ngonidzashe Eric Mutwira Please Provide your Booking *** Mobile Number: *** Email: <a href="mailto:***">***</a> Query: On the morning of the 2nd of May I booked a flight from Durban to Johannesburg with the above mention booking ref from your website. When I got to the airport to check in I realised that for some reason Your System had reversed my arrival and destination points. I realised too that I was not the only passenger that your system had done that to. The attendants at ticket sales admitted to me that your system has been having Issues but he could not help us other than to make us pay for the change of ticket which personally cost me an extra R1400 that I was not comfortable paying but I had no option as I needed to Joburg for work. I feel this was a total ******* as i do not understand y I have to pay for your system failures. I need this investigated and my money reimbursed, surely I shouldn't be paying for your system flaws. Even after paying that R1400 your system still could not find my name on the flight which really frustrated me. I had to wait for about 30 minutes to check in, my name had to be entered manually by the check - in attendant who also told me that your system had been experiencing issues for a few days. Can someone please get back to me regarding this? I need my money back and could you please look rectifying the flaws in your online booking system Frustrated Client Eric <a title="***" href="https://bay174.mail.live.com/ol/" target="_top"> </a> <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <a href="https://bay174.mail.live.com/ol/">Actions <img src="file:///C:\Users\NGONID~1\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif" alt="https://bay174.mail.live.com/ol/clear.gif" width="1" height="1" border="0" /></a> Kerry-Anne van Zyl (FlySafair) (***)  Kerry-Anne van Zyl (FlySafair) May 7, 09:39 Good Morning Thank you for the below email. please kindly note that when booking on the website and selecting flights we offer on each page a flight summery page and when making payment the flight summery is located on the right hand side thus for the passenger to confirm the flight details before making payment. Once payment is made and the booking confirmation emailed if you have noted a booking error then the passenger is able to contact the call center for us to assist. The website is not able or designed to reverse bookings created. What is input into the website is what the booking would be. We do offer a 24hours grace for error when booking as we do acknowledge human error and waiver the penalties. Unfortunately i will not be able to waiver the costs paid. Regards Kerry-Anne Customer Care Agent <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">My latest response May 8, 01:35 <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Have you not read my email at all, this is utter BS. I have stated that I selected the correct destination and arrival points. I even confirmed that it was correct before I made the payment hence I was confident that your system had booked me on the correct flight. I did not even receive an email from you until like an hour later to confirm which means that your system definitely had a glitch because i usually get it within the minute <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">It is not my first time to fly with you but I am confident if this is how you treat your clients then it will be my last and will make it my mission to let all I can know that  is how you treat your clients and see what decision they make for themselves.  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">This was not an isolated incident and so you cannot just blow me off like you are trying to do right now. I mentioned to you that I was not the only passenger affected by this glitch in your system, even your agents admitted that the system had been having problems like that <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Why won't you take responsibility for the flaw in your system and do the right thing. It was not human error that I am confident of and I am sure your system can be queried to exact the time I made the booking so you can see what selections I made so you can verify my claim. <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Your site might not be designed to do that but it did, that is why I referred to it as a glitch, I am an IT person myself and I know that glitches happen and we acknowledge them and take responsibility for it. <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">I find it very irritating that a company like yours can hold passengers at ransom like this without any recourse. I will endeavour to make everyone how you have decided to handle my case in a market awash with ever increasing budget airlines like yourselves <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">As I type this I have my hello peter page open voicing my utter dissatisfaction with the way you handled my case. This is **************** at the very least <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">  <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Disgruntled passenger <span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: 'Segoe UI'; color: #444444; mso-fareast-language: EN-ZA;">Eric

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