Flysafair disappointment

FlySafair

I’m really disappointed by FlySafair. Sunday my husband and I were running very late due to circumstances beyond our control. Our transport that we had booked dropped us last minute so needed to rely on public transport to get to the airport. We arrived 7 minutes after luggage check in closed. We explained our situation to both the check in lady and her supervisor, but there was no empathy or compassion shown from their side. To them we were just another customer.

I do understand that there are rules to be followed. But I expect some compassion and humanity from an airline we have used more than once in the past. The plane was still there - it would’ve been there for 33 more minutes. They could’ve just added one more bag to it. It’s not like we were delaying the flight in any way.

We even offered to pay extra to get our bags on the flight but it was refused. We then had to spend over R4000 extra to get home to Cape Town as we needed to get back due to work. This was money we didn’t even have. We needed to borrow money from someone to get new tickets.

This situation has shown me that all FlySafair wants is to make money and don’t care about their customers at all.