FLYSAFAIR DAMAGING MY LAGGAGE AND REFUSING TO TAKE RESPONSIBILITY

I flew from CT to Durban and on my arrival at CT, I noticed that my hard shell bag has been damaged. I immediately escalated my claim to the airline claims department was advised that it will be concluded within 7 to 21 days. It is now over 30 days and they have opted to ignore all my official communication. What is this!! What kind of business are these people in? Their behavior implies that they are in the business of reaping us off hence they are now playing hide and sick. FLYSAFAIR, ITS TIME YOU TAKE RESPONSIBILITY FOR THE ACTIONS OF YOUR EMPLOYEES!!