Flysafair damaging luggage and not offering to resolve this problem

My luggage was damaged during my recent flight from JHB to CPT for work. I filed a compliant with the airline, and there response was along the lines that they are sorry but don't cover certain damages. I dont feel like this is an adequate resolution, because now i have a bag that was brand new which is now damaged. We pay for luggaged to be checked in, and we definitely don't agree/accept them throwing luggage around. They are welcome to collect this bag, and give me a brand new bag, i have the before checking in the bag pictures and after recieving the bag pictures. I will be informing/advising the travel agency that does my companies bookings to refrain from using Flysafair for future trips.