Flysafair damages South Africa’s reputation

Safair - worst airline in South Africa. This airline brags about on time arrival and proudly supporting the Springboks but they have no idea what customer service is and *****s money from customers by offering paid extras they can’t deliver upon. Priority boarding for which you pay extra is an absolute ****. It’s happened to us on four occasions that the plane is early and boarding commence ahead of time. When you get to the gate 10 minutes before the scheduled boarding time, your priority boarding means nothing and you might as well hand you the fee you paid to the very unprofessional staff at the gate and go to the back of the line to board. The attitude of the ground staff is absolutely shocking and puts South Africa’s customer service and airline industry to shame. To top it all the other rude personnel wants to take the cabin baggage from you, claiming it’s too big after it was approved at check in and at security. There is no consistency in the way they treat the customers and certain customers are allowed with bags twice the size of ours. This supposed low cost airline will cost you more than promised with no even poor but no customer service. Another example of their lack of customer service is the lack of feedback on complaints submitted prior, does this mean that we as customers are waisting our time and should not even write these types is reviews. Safair is brainwashing us to believe they are low cost but in actual fact they are *****ing from us and don’t even acknowledge their poor service.