FlySafair Damaged my Luggage Beyond Repair - Only R400 Compensation Offered

FlySafair has handled my baggage damage claim in an unacceptable and dismissive manner.

My suitcase was damaged on my outbound flight from Lanseria Airport to Cape Town International Airport including a broken shell and an unusable handle.

Due to the loss of structural integrity, I was forced to have the suitcase professionally wrapped in an effort to prevent further damage and loss of items.

Despite this, the suitcase was returned to me on my return flight from Cape Town International Airport to Lanseria Airport with additional severe structural damage, rendering it unusable.

I submitted a claim with photographic evidence and proof of the additional cost incurred. My claim was initially R1,000 and later revised to R1,300 to reflect the full extent of the damage and expenses.

FlySafair has offered only R400 as “final compensation” and has refused to consider the additional damage or associated costs.

This offer is unreasonable and does not reflect the actual loss suffered. A suitcase that is no longer usable cannot be compensated with a nominal amount.

I expect this matter to be properly reviewed and resolved with fair and reasonable compensation.

Booking *** Claim ***