Flysafair- Damaged my luggage

I flew down to Cpt from Joburg on the 2nd of September 26, I only had hand luggage, 2 small suitcases, 1 for my toddler and the other for me as we were just visiting for a couple of days. So when we got into the flight, one of the flight attendant volunteered to keep the suitcases and that I will get them by the exit when we get off as my little was a bit hyper.

Guess what, my luggage was not by the exit of the flight but left inside the building in some corner both suitcases damaged, no handles and wheels. When I got to the hotel I immediately logged a complaint via email which was attendant quickly, was asked to provide flight booking ref. Copy of ticket, pics of the suitcases etc which all of that I sent and was acknowledged. After a couple of days issue was resolved, was told how much i would be compensated, was sent form to add bank details which I did and was told there's a 7 business days turn around and that was the 13th of Sept.

I left things like that, decided to follow up end of September now I was told form with bank details was never received which was strange, so I resent same email to Kevin who I asked to acknowledge if received but he kept quiet. So last night now Oct 7th I decided to follow up, not a Lindi person telling me her department doesn't deal with that while am sending on the same email trail not creating a new one. She went as far as asking me to call *** customer Service number so I asked her to go back from day 1 email which was the 2nd and read so she chose not to respond. Today again Flysafair decided not to respond. I want my money or rather my suitcases.