Flysafair Customer Support

I use Flysafair often and generally am only positive about the Company. But today they have a sale of R12 tickets which seems to have taken over their normal business. I am not interested in the sale but I am interested in the 30% off all other domestic flights . But you have to book through their Ap. When I opened the Ap it told me my password was incorrect so I requested a mail to change details. I did this 5 times with no results. I phoned the booking office but in addition to paying a booking fee they can only give normal fares. I requested assistance on my password change and was told escalation would only happen tomorrow, after the sale was concluded. Not very customer focussed as far as I am concerned. very frustrating as the one booking would have saved me nearly R5000 alone.