Flysafair complete failure

I only chose one star because I had to, they do not even deserve one star after the service we received today. My mother and 6 year old daughter was booked on a flight from O.R Tambo International to King Shaka International. REF No: O6DZKV 06:45 FA394. This ticket was booked on the 3rd May 2022 and paid for.

They arrived 1 hour before their light and went to the self service book in counter as they only had hand luggage. The system kept on giving them an error. They proceeded to the normal book in counter and waited for another 20 minutes when they were 5th from the front they were told the flight was full. They enquired at the information as they had pre-book flights and they were told they were to late even if it was still 40 minutes before the fight (AS stated on their booking form, still well within the booking timeframe) there were 30+ passengers left on the airport stranded.

I think this ridiculous R8 created complete chaos and they were not competent enough to deal with the high demand.

When phoning the contact center form KZN to find out what was happening, they lady told me that I was lying and she phoned the airport and they informed her there was no chaos. Than later she admitted that she did not speak to the airport directly buy only to her supervisor. The staff of Flysafair had no empathy with the passengers left stranded. We paid full flight tickets but received the service of someone that paid an R8

They gave us 2 options to pay R350 per passenger to put them on a standby list or R3000+ per passenger for a different flight on the same day, but this was due to their negligence and incompetency.