Flysafair & Chubb Poor Service

I travelled from JHB international airport to Cape Town on the 8th of September. Upon arrival and collecting my travelling bag, not only did I find my bag with scratches all over but i also found massive dents on it.

I went to Flysafair customer care and they gave me an email address to send my complains and that’s where all the problems started.

I immediately sent an email while still at the airport with constant follow ups. They requested for the same things and pictures three times. As if the frustration was not enough they then forwarded my complains to the Chubb insurance as we paid for bag and travel insurance.

I have been making constant follow ups for over 2 weeks and the only thing I get is an automatic response that they’ll get back to me in 3 working days.

I don’t understand how such a big company can give poor service.

Not only did they not handle my luggage bag with care but they also have poor communication. They went to the extent of requesting proof of bag purchase which i sent and proved that my bag was bought specially for the trip and was very new.

I don’t understand the purpose of choosing Flysafair if your customer service is this poor.

I further don’t understand why I have to pay for insurance if I am receiving such poor service.

Am I supposed to wait for a month to receive a response that should have been received within 3 days max? Am I supposed to contact Elmar Conradie to get assistance?

I am honestly dissatisfied and definitely disappointed