flysafair cheating clients is a crime

Flysafair money making skeem is robbing many clients of their hard earned money. When flying from Cape Town to OR Tambo on the 16th January 2024. My luggage check-in payment was approved at the desk but at boarding point Flysafair demanded another payment claiming the 1st payment did not go through. My son paid it. I send both bank statements on the 18th showing payment to Felicia who promised to send to finance for payment. Next call I spoke many times to Dorcas who said Felicia is on lunch but she never came back. My last calls with Lamice went off in while still talking and she never called me back or maybe she dropped it deliberately.

My other calls to Flysafair went unanswered. It is February and my money is still not paid. To show their arrogance level, they do not bother to respond to customer complains.

Can someone guide me on what to do to get my money back,