FLYSAFAIR CANCELLED FLIGHTS AND WON'T HONOUR THE KIDS FLY FREE SPECIAL

Flysafair ran a special on 14 June 2021 where Kids fly free - I took advantage of the special and booked return flights from Durban to PE from 17-24 July 21. I received an email on the 01 of July informing me that flights have been cancelled due to new curfew restrictions ( This did not make any sense as the flights were well within the curfew hours). Needless to say this messed up our travel plans as I had already app**** for leave from work and we were going on an holiday. Flysafair had two options, either a voucher refund or rebook flights. However when I looked at dates to rebook I could not rebook because they were not planning to fly anytime soon and if they cancelled due to the lockdown restrictions how was I supposed to rebook if they were not taking bookings? So naturally I chose the voucher refund. I now need to rebook and the difference in cost is approx R 5000 due to the fact that I have to pay full pricing for the kids. I have written to flysafair asking them to honour their original special pricing on which I booked where the kids fly free but I have not received a response. If I had cancelled the flights, I owuld not argue the point. But seeing that Flysafair cancelled the flights, they should offer those clients that had bookings the same booking options or at the very least a discount. I am frustrated as they do not reply and the call centre agents are clueless and do not know how to assist me. I need to rebook flights for the 25th October 2021 and very shocking service from this airline.