FlySafair call centre voice recording to what their website says is completely different!!!

Poor Service. Tried to make a group booking for 12. When I called the call centre the voice recording clearly states that bookings for more than 10 is seen as a group booking. I have recorded this. Then one is told you can't booked on line and need to do it on their website. Which I have done and then been emailed back saying they cant assist I need to do it online as it does not fall under a group booking. We trying to do school booking and do not know the full team that will be traveling with. Which I explained and I also requested to speak to the supervisor. I was told the supervisor is busy and will call me back. 2 days later and still no call back. Flysafair is clearly advertising wrong on their call centre voice recording and clearly no one knows what goes on.