FlySafair brilliant service marred by petty CPT gate checkin staff members

FlySafair Management in CPT your get the 5 star rating along with the rest of the operation with exception of the surly final checkin staff that we encountered last week.

My 15 year old had to come back to me after bag checkin as an item had been left in the car. My wife and her over 80 year old mother proceeded through security and to the gate to wait for the flight to be called.

My son then got the run around from airport security over absolutely nothing as they were simply being difficult. By the time he got to the gate last passengers had ONLY JUST been checked through but my wife and his grandmother were waiting for him at the checkin at the gate. Staff then closed the flight telling my wife who had been standing in front of them for practically the entire checkin process that they were all being offloaded. This despite my wife saying there is my son a mere 20 meters from the gate!

Staff then walked away LAUGHING and proceeded to give the instructions on the ground LAUGHING once again and being watched by all three very distraught family members in the process.

Family went through to FlySafair Management who were appalled by the action and, as it was not the first time this behaviour had been reported to them, put them on the next flight at no cost at all on the proviso that a formal complaint is lodged so that action can be taken against the staff members in question.

Well done to FlySafair Management on the ground. 2 of your passengers were connecting to Virgin Atlantic and you saved the day.

We love your service and do understand that your reputation as the most on time airline in Africa is vital. Perhaps what needs to be explained to the surly gate checkin staff is that when all 3 customers are standing right in front of you and you close the flight (whilst laughing at your customers) and then go and tell staff to offload bags (laughing with the baggage handling staff) then THEY (your own staff members and not the customers) jeopardise your brilliant on time records.

Keep up the good service in SA as we really need a brilliant airline like your!