Flysafair BEYOND bad.

One star is a Compliment! Went through their lengthy process of booking flights for my elderly parents at 8am, only for the payment to have an "error" but the payment was deducted from my account. Get told to go get a statement from the bank, rush off to do that. Sent that through to them by 11am. Still no call from them at 4pm. Then get told the supervisors are busy. So still NO NEWS....

They have my money. I sent statement and proof of payment. Why am i still without a ticket.?????????