Flysafair

I flew with flysafair to Johannesburg 6th Oct 2021..RJGTNN of which I included baggage protection. On arrival I noticed my bag was damaged of which I reported immediately. I was told to send pics of which I did and was assisted by employee names Eklerhser...was told she would respond within 3 to 5 days of which I heard nothing...only after enquiring about my incident did I receive a response from her via email just to notify me that they wont take responsibility for the damage as the bag gets handled by different handlers in the process....so my question us...why offer baggage protection when u dont take responsibility for whoever handles the baggage....they should do away with the baggage protection then....I'm totally disgusted because they damaged a good bag which is of no use to me now