Flysafair Bad and Unfair Client Service

We were traveling to Cape town on the 19 of April 2019 as a family for the Two Oceans Marathon.I had a hand laggage which I was planning boarder with. As I was about to enter my flight the flight attendants took the bag with , as they said the cabinets inside were full... And the cabinets were not full at all , trusting them I left my hand laggage with them. On arrival in cape Town I found the zip of my bag open and unattended with hair that cost R5000 missing on the bag. I reported the matter immediately and I was told to go open a case at the police station at the airport. I opened the case and was told it's going to be investigated... On the 14 of May I received feedback from Andrea January from Flysafair informing that my claim was declined because I didn't not have proof of purchase for the hair...and that I left my laggage at my own risk which is not fair at all because from the start my plan was to boarder with the bag.. Case no:CPTFA 14375 Booking ref:YATQPQ