FLYSAFAIR ARE ******* - WORST CUSTOMER RETENTION EVER

The airlines unwillingness to refund over paid monies is shocking. Response from call centre is that one should have checked before making an additional payment for luggage which we thought had not been covered in the original booking. They are super clever with their booking confirmation print out as ours reflected that zero funds were allocated to luggage, yet all other itemized additionals like insurance, sms, pre selected seat etc listed clearly the rand value which had been allocated out of the total payment due. Luggage showed R0.00, hence the reason why we made a second payment for luggage!!!! When asking to speak to the manager, I was advised that the manager will tell me the same thing, no refund will be processed, SO SAFAIR BAG R1500 into their pockets!!!! Absolute *******.... My first experience was shocking when we missed our flight due to them changing a boarding gate resulting in us having to pay additional costs to change our flight to the next one. THEY TAKE NO OWNERSHIP and are definitely not going to see me on any of their flights again.