FlySafair and the terrible service from their consultants Tlhogi, Tshidi, Happiness, Thokozani and Anthony

So, last month I traveled from Jhb to Cape town via FlySafair all was well until I arrived at the Cape town International Airport and noticed that there was a huge crack on my luggage bag. I went to report it at the Swissport office and was given a form to fill in and email back within 2 day, which I did immediately after getting to the hotel but nothing happened. I called them and spoke to a consultant by the name Tlhogi, who kept me on hold until my line got cut, called again and spoke to Tshidi who refused to transfer the call to Tlhogi but offered to assist instead. She explained the cancellation process and advised they I will not get a full compensation as the matter had to be dealt with by an external source, mind you my luggage bag was brand new, part of a matching package and I have nothing to do with either the damage or their internal processes and yet they're offering to only cover a portion of the costs. Moving forward, I got back from my trip(Cape town to Jhb) a few days later and upon arrival I noticed that the damage had gotten worse, went to the Swissport office again and was assisted by Anton/Anthony, he said my claim did not appear anywhere on the system and made me fill the form all over again, which I did and was promised that my issue will be sorted within 10 days. 3 weeks later, nothing had happened so I called customer services and spoke to Happiness who advised that Anton/Anthony's claim was not on the system. She said she needed to find out what the problem was, kept me on hold until I had to hang up myself after about 25 mins and still did not have the audacity to call me back, that yielded no results as well. Called again a few weeks later, spoke to Thokozani and now the the claims that had not been showing on the system after all the many calls was reflecting but the pictures of the damage did not. He advised that I email the pics immediately as someone had been assigned to work on my issue. To this day, 2 months after my trip, numerous calls, emails and speaking to 4 different 5 different consultants, I still have not heard from FlySafair.