IB
Ivor B

1 reviews | Active since Feb 2013

13 Jun 2018, 06:36

FLYSAFAIR and FIRST Conspiring to De***** the Customer!!!!!

Flysafair and First Car Rental are conspiring to ***** money from Flysafair customers in advance without having delivered on any service to have earned the payment.

After booking with Flysafair which I do regularly as I think its the best airline in SA, and booking a First Car through Flysafair, I was telephoned to be scolded for NOT PAYING FOR MY CAR IN ADVANCE. I deal with many Car Hire vendors in SA. This is the first time I am being asked to pay in advance when the Industry norm is pay after use. Not only is this the temerity of First, its the way it was done and how rude and absolutely judgemental the agent speaking to me was being. As if I had done something wrong when I wasn't even asked to make an advance payment when I booked, in the first place.

The reality is that when making a car booking there are many uncer*****ies until actually arriving to collect the vehicle. That is just the way it is. FIRST- you ******! Get used to this business but don't try to disrupt it or revolutionalise it or drive customers towards a different business model. You dont have the right and there are many of you guys out there.

WE WILL RESIST!

0
Replies (0)