FlySafair

I am very disappointed with the experience I had this morning at the OR Tambo airport. We arrived at the airport one hour before the check-in counters were set to close and before the boarding gate opened, and had already checked-in online. Despite our prior request for special assistance for my elderly mother, we were made to wait in a long queue. My mother, who is incapacitated, was left waiting for a wheelchair. Unfortunately, our flight departed without us. We were then told it was our fault and were charged R860 to book a new flight.

This experience was profoundly unprofessional and painful. I am unsure if this treatment was racially motivated, but it certainly felt unfair. I believe this situation must be addressed and rectified.