DR
David R

1 reviews | Active since Jun 2013

07 Jun 2018, 09:44

Flynowair

I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100.

I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00

Elmar Conradie, Get your house in order!!!!

I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE

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Replies (21)
DR
David R's update07 Jun 2018, 09:59
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 09:59
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 09:59
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 10:00
Reviewer Update
I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures...............DO NOT USE THIS AIRLINE
DR
David R's update07 Jun 2018, 12:09
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:23
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:23
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:23
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:26
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:29
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:38
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:39
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1
DR
David R's update07 Jun 2018, 12:40
Reviewer Update
Elmar: I would like to advise the general public and poeple who make use of this useless airline........As a CEO of a company and frequent flyer on Flysafair, I have never experienced poor service like I did this morning at the hands of this airline, I have a flight booked for tom and returning on Sun, so I go to the online booking portal to make a change to the dates I am flying, this change by the way costs R300, so in error I make the change to my return flight with the incorrect date and then immediately called the call centre to advise of the error.........now let me tell you what incompetence and chaos sounds like.......well, just call Flysafair........I then get told that to correct the error I must pay a further R300 as well as a call centre fee of R100. I then hang up and go back online to do the changes myself and then to add insult to injury, the system accepts the payment of a further R300.00 ehich goes off my account and then the interpage suddenly says error and the flight I just paid to change has not changed but they have taken my R300.00 Elmar Conradie, Get your house in order!!!! I will ensure that as from today, none of my staff or people I know ever make use of an airline as useless as the national rugby side they carry. This airline SUCKS.......from call center agents to the supervisor who so *********** that things need to be repeated 20 times and should in fact be explained things by means of pictures.............. So ******ion is the flavor of the day at flysafair, make an online booking change at a cost of R300.00, make a human error by changing the return flight instead of the departing flight, immediately call the pathetic call centre to be told that if they make the change even acknowledging that even if the customer makes a mistake they will need to pay an additional fee of R300.00 to correct the mistake as well as a R100.00 call centre fee…….( ARE YOU SERIOUS )??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? Obviously Safair doesn not know their now to be EX frequent flyer very well……… I will now have a lot of fun at your expense on social media after all its my Democratic right to free speech especially when I can back it up!!!!!!!!!!!!!!!!1