Flyasafair horrible staff at king Shaka ***67 29/03/25 at 20h25

I had the most unpleasant experience at King Shaka Airport, marked by blatant **************, a lack of sympathy, and poor customer service.

On March 29, 2025, I flew from OR Tambo to Durban for a meeting and returned the same day on FlySafair flight ***67. I was using a cane to assist with walking, and I had no issues passing through OR Tambo. However, when returning, I was suddenly informed that I could not board the plane with my cane.

When I questioned this, pointing out that my cane had a rubber tip and was permitted at OR Tambo, a FlySafair staff member responded dismissively, stating that I needed to be "old" to use a cane. This insensitive and baseless remark was both offensive and discriminatory.

Rather than engaging with such unreasonable treatment, I simply left my cane behind and limped my way to the plane. However, the experience left me feeling deeply disrespected. This was not just poor service—it was clear **************, and it made for the worst encounter I have ever had.