FLY-UNFAIR NOT FLYSAFAIR

Booking number: LLHVMZ Flight date: 23/3/3020 Return 12/4/2020 I booked flights for my kids to visit us in JHB.

They landed 23rd and that evening Lockdown was announced.

As we had no indication of when they’re able to fly to Cape Town, I had to request a refund from the airline.

After lots of emails back and forth, we received vouchers after we were told no cash refunds.

Due to lockdown, I was unable to work and had no more money. On the 3rd of May, I borrowed money from their father to drive them to Cape Town and for me to return to JHB as I could no longer provide for them.

I would have preferred the airline to refund me my tickets rather than a voucher so I could repay their father.

On the 12th June we received an email stating that we can now claim our cash back rather than vouchers. I was so excited and relieved.... this was short lived when I read the 45% CANCELLATION FEE! Cancelling?? We’re not cancelling... due to COVID we can’t fly and I desperately need the money but at not at a 45% Cancellation fee.... It’s UNFAIR as none of this is our fault, they should not be allowed to do this under these circumstances!!!

This is disgusting and taking advantage of people’s desperation!