Fly safair Wheelchair assistance disappointment.

Wheelchair services at king shaka international Airport.

I was very disappointed and upset with the way my mum and I were treated by Sandile, the team leader of the wheelchair services.

I had a flight on Thursdays 20 April 2023 to O R Thambo at 19:50pm. I had ordered for the wheelchair assistance for my mum due to her inability to walk long distances. After check in, we proceeded to the wheel chair stand were we were told to sit and wait there.

Upon getting there, I asked for a wheel chair by a team member named Charles who went to the team leader and organized for me. Charles then asked my mum and I to sit and wait until 7pm and then he will come n fetch my mum to proceed to the gates.

It was 7:05pm and Charles was not present. I then went to the team leader Sandile and asked for Charles, he told me to wait for Charles as he was with another passenger. We then waited another 15 minutes and at 7:20pm we were still waiting. While waiting there, there were other team members that were sitting and doing nothing and playing with their phones.

As time was getting closer to the boarding gates to close I then went back to sandile to aware him that we were getting late for the flight and to please ask another team member to assist my mum to the flight. When I got there he began to get rude and arrogant with me and began to start screaming at me in front of the team members and did not listen to what I had to say.

While he began screaming at me, i also got angry and tried to speak back and the team members that were sitting and doing nothing began screaming at me and my mum in their isizulu language telling my mum n I to get out etc.

As this was happening, Charles had arrived and escorted us and the team members and sandile continued laughing and mocking my mum and I.

My interaction with Sandile the team member was very unpleasant and unprofessional. It seemed to me as if he was under the influence of alcohol as his eyes were very red when I looked at him and tried speaking to him.

I am very upset with this incident that occurred last night and I feel very discriminated with the way my mum and I were treated but Sandile and his team members and it was very unprofessional.