Fly Safair - Gross Misinformation and miscommunication

Yesterday after spending most of my day trying to secure R10 tickets, I viewed a message on my screen at around 6.04 pm that the sale had concluded but as a supposed VIP customer, I was invited to the '30% off flights' after party which would commence at 7am on the 9 May 2024.

I downloaded the android app as communicated on the screen and went into the app at 5.30am to look at options ( flights were discounted at this stage which did surprise me as I was expecting the sale at 7 am as per the communication). When I tried to make my final booking this morning at 7.30 am onwards there was no 30% discounted flights as promised.

I tried most of the day and was unsuccessful. I called the helpline and did not get an answer other than that the service agent needed to speak to their supervisor and would return my call. I called again around 6pm and then was informed that it was a marketing error and that the sale started at 10 pm (8 -05- 24 ( until 7 am ? ). All that was offered was an apology.

Now I am left with no return flights for me and my family as expected at the 30% discounted rate as communicated.

I feel this is negligent and reflects poorly on the integrity of Fly Safair as at no point was I made aware that communication was wrong as I was counting on the discounted tickets.

Fly Safair - you need to do better!