1 reviews | Active since Aug 2022
Fly safair
I arrived at 5:05am at the check in counter for my flight that departs at 5:50am, the lady at the desk told me that I’m to late for check in and that the gate is closed. Which is total bul! Because it clearly states on their website that you need to check in at least 40 mins prior to check in. She was not interested in anything I had to say I even Told her that I tried booking in online the night before but I kept getting an error message saying I need to check in at the airport. She then points me to sales to get a standby ticket which costs R300, I waited at the airport from 5:05 until 20:00pm only to be told each time sorry no seats available! And with such attitude. I urgently needed to be in jhb so I had no choice but to change my one way flight to jhb which cost me additional R2000. Long story short I managed to get onto the flight even tho they did not add luggage included on my ticket in which I paid for. Luckily I had my references with me to show them to which they apologised and said that it was an error on their system, I arrived in jhb fine I was meant to return to Cape Town on the 16th august so the night before as I tried to check in online I saw that my return flight did not appear and saw that their was a return flight on the same day I left on the 13 august at 20:00pm in which I found very strange Their call line was closed at the time so I had to wake up early to rush to the airport to find out what the issue is..I went straight to sales to again be confronted by an extremely rude and useless employee again at safair she told me that because I changed my ticket online it immediately changed my return flight as well. I said to her how is that possible because I only changed my flight coming to jhb and I did. Not change my return ticket.. she couldn’t give me an answer and put the blame entirely on me. Be warned people they are ******** a lot of people out there and finding ways to make more money!!
