Fly SAF Air Damage Luggage Bags and do Nothing

Fly Saf air flight crew damaged my bag on the FA 474 that departed at 9:50 am i raised the matter with them and they chase clout on social media acting like they are going to do anything about it till today im waiting 😡😡 i completed a claim form but nothing has materialised I had to go buy another bag while in Durban Gateway mall because there is no way I was going to be able to travel back yo JHB with the same damaged travel bag. Travellers must not use this airline because our travel luggage is a piece of garbage according to their flight crew