FLIGHTSIGHT AND FLYSAFAIR ARE THE WORST EVER

Hi, I booked flights with Fly safair via flight sight in April 2018 for myself and 2 other travelers, it was the WORST experience I ever had. Firstly, the lady who did my booking spelt my surname incorrectly on the booking even though my ID was presented, when I queried it she just said it was fine and that I will not have a problem at the airport when checking in, I requested to get something on email to confirm this as I have already just paid R2400 and was not going to just take her word for it, she then said if she corrects HER MISTAKE I would need to pay an additional R300 to change the spelling on the name which was an error on their side to begin with...after much deliberation and back and forth with them they eventually sent me an email stating that I would not have an issue when boarding, on the date of my flight which was a return flight scheduled at 8am and the return was at 4pm that same day, I was told that the flights were delayed until 9am, when 9am arrived it was delayed until 11h00, at 11h00 it was then delayed until 12h00..at this point I was extremely distraught as I had my 67 year old mum with me who was so excited to go on a plane for the first time so I waited, only to find out that at 12h00 they said it is now delayed indefinitely and when I spoke to a manager of fly safair to ask for a reason and if I would be refunded as I had return flights for the same day I was advised by the manager that THE PLANE HAD BEEN TAMPERED WITH by somebody and they are busy fixing it and that I would be refunded withing 7-21 day....since then I have called fly safair and flightsight several times where each time im put on hold for at least 15 minutes until they say they will get back to me but nobody ever does. Today I called the airline again and they advised me that they will be processing the refund to flightsight ONLY TODAY 27TH JUNE, more than 2 months later, I was then advised by an employee of flysafair that I would need call flightsight and provide my banking details only and that they are expecting my call, but when I called flightsight shortly after I spoke to a VERY RUDE woman LIEZLE who at first continuously acted like she could not hear me when I could hear very cleary, she then said she would need a reference number from the till slip which I threw away as it was over 2months ago, I gave her the booking ref which I was told to do by the airline and would think that would be sufficient however she then insisted that she couldn't assist me and that I would need to send a further email with my bank statements before they can process the refund from their side...this has been the biggest nightmare and I would never book with either of them again nor ever recommend them to anyone, these people are extremely rude and unreliable and have no sense of customer service whatsoever