Flights cancelled at great cost for two pensioners

Below is the letter (among several ) which I wrote to FLYSAFAIR complaining about their behaviour. It is self explanatory. They blamed Flight Centre. Unfortunately for them Flight Centre has proved conclusively that the fault lay exclusively with them. They hve treated my complaint with indifference and contempt – behaviour which goes a long way to explaining their treatment of their pilots. Appalling treatment by FlySafair On 30 April 2025 I received an emailed confirmation re a booking made by me with Flight Centre. This booking was for two return flights for my husband f and myself via FlySafair to King Shaka Airport Durban. A sum of R2899.28 was paid as requested. The onward flight to Durban was as scheduled. However, on our return to King Shaka a few days later in late afternoon and to our immense anger and disbelief we were informed at the check in that our return flights had been cancelled! No further information as to who had cancelled, or when or where such cancellation had occurred was forthcoming. The booking clerk simply repeated that the booking had been cancelled. Who by and when she had no idea.But worse, there were no seats available that evening on any of FlySafair’s flights back to Johannesburg. You may imagine how angry and upset we both were compounded by the fact that I was due in hospital for a major operation. We were advised to try SAA. Very fortunately they had two seats available on a much later flight that evening. We were charged a shocking R6900 – for pensioners -for the two available single flights. Despite several communications to FlySafair, all of which have been ignored in which I quite reasonably demanded to know firstly, who cancelled the return flight, and secondly on whose authority. And finally and as reasonably, demanded repayment of the fares which we were forced to pay by the wholly unauthorised cancellation. The response as mentioned has been firstly to blame Flight Centre and thereafter to totally ignore this complaint. Please be advised of this arrogant and appalling behaviour of FlySafair. If it can happen to us it can happen to anyone IAN HUGHES *** Virus-free.www.avg.com BOOKING *** 20 May