MD
Marilie D

1 reviews | Active since Jan 2013

25 Apr 2017, 13:12

Flight Schedule Change Without Proper Notification

<p>I'm probably wasting my time writing this complaint as Safair don't respond on HelloPeter. Here it goes anyway. We made a booking on the 25 March 2017 (dep 6:35-ar7:50), received the Booking Confirmation. Today (25 April) I checked everything, times etc. For some reason I clicked on the Manage Booking button in the email and it opened in the browser. There & behold the times where different. I phonedthem, gave my ref nrr and yes the times did change. And they said that an email was sent, I was confused as we did not get any. After searching through emails, I found an email with the subject "We're looking forward to seeing you" & in the long email it said...We're looking forward to welcoming you on board on 2017-04-27 07:10 to take you to Durban. That was the only "notification" we received. Not a proper email subject "SCHEDULE CHANGE" cleary stating new departure time & arrival time. People make arrangments, what if I didn't check, we would have never known about the time change until we arrived at the aiport. I think the communication was really bad and I'm super dissapointed.</p> <p>Unfortunelty I'm talking to a wall as Safair won't read this.</p>

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