Flight Safair Staff not trained

I was supposed to be in cape town by now. The booked flight that cost me R2 539.00 flight, FA460 Durban, to Cape Town at 19:30! I qued to check in but had extra luggage (3 suitcases) the lady sent me to the office and I paid for the 3 suit cases. Went back, they then told me I have to pay for the 4th (THIS WAS INCLUDED IN MY FLIGHT in the first place!!) but to save time I did not argue but then went again to pay more. another R1000.00

they then gave me my boarding pass and continued to the boarding gates. When I gave my ticket and ID to the last guy to check before boarding the plane he denied me passage. they told me I am not allowed on the plane. I thought it was all a joke but then I was shocked to see they were serious, I begged for them to allow me on, as other passengers were still boarding the plane, they sent me back to the flight safair boarding pass desk THEY sent me back to the office desk THEN to the main office where I paid for my main luggage. Samantha Abdul said I lost all my money for the flight and I cannot have my luggage money back either. I asked why and she said: "I DONT HAVE TO ANSWER YOU!" By then I saw people approaching me bringing all my luggage back. I MISSED MY FLIGHT BECAUSE FLIGHT SAFAIR's staff was *********** and showed no leadership skills or they just did not care. I WANT A FULL REFUND OF R3 539.00