Flight delays and very bad service

Both my flights (WM50UT) from OR Tambo to King Phalo and back were delayed. But what really concerns me is that for the flight from King Phalo I got to the boarding desk 15 minutes before departure, there was a still a long queue of passengers on to the aircraft, yet no attempt was made to let me into the aircraft even though I explained that the last text message announcing the new boarding time came in at 17h01 and I only saw it at 17h10 as I had to charge my phone battery which had died due to the long unxpected delay, which was clearly not my fault. In addition, I took out the delay insurance, which I was told did not cover the delay.

The desk personel simple refused to help me and directed me to the ticket office. The ticket officer was no better. After blaming me, she eventually offered me a standby option, for which I paid R300. Quite clearly it is okay for safair to have delays but not okay for me to be distracted by the delays. I will not fly with safair again unless the R300 is refunded. Furthermore, I will post my experience on social media.