Flight confirmation

I’d like to express my level of dissatisfaction with the service I’ve got from FlySafair. I’m quite a loyal customer with them as I fly with them at least once a month. Ive never had any issues with them whatsoever ever.

On the 10th January 2019 I booked a flight with FlySaFair to Durban via zapper. I soon realized that something was wrong as I didn’t get an confirmation email to verify my flight. So on Friday 25 January I made an inquiry over the fone on customer service I was assured I would be called back by a lady named Robin. On Monday 28 January I made another call and it was picked up by Robin again. And she made me hold the line for 15 minutes and told me the payment didn’t go through. I told her the payment went through from my side asked her if I could send her the POP, she then proceeded by giving me her email address.

I sent her the email shortly after the fone call. But till today Robin nor anyone from FlySaFair has got back to me with the status of my flight. Mind you this flight is on Friday. This is causing a great deal of inconvenience and I certainly don’t have the time for this back and forth. I paid for this flight why am I being inconvenienced like this.

I’m very disappointed at the service that Robin has giving me. Can I get someone to intervene and help me sort this matter urgently as time is of the essence.

Mhleli Luthuli