Flight booking

I am not pleased with your App and Website services. I booked flights from OR Tambo to Durban. Departure was meant to be on the 1st of December 2023 and coming back from Durban to OR Tambo on the 4th of December 2023. I chose my dates and checked out but to my surprise both departure and arrival dates were now the 4th of December. I tried managing my account and the flights were now expensive, I had to pay for the penalty fee and the difference between flights. I then tried managing my booking and opted for a different date, the Flysafair App still was giving me the same error, dates remained unchanged (4/12/2023). It was then where I opted for a call back, this was on the 11th of November 2023. One of your consultants phoned me, I explained my issue, she then confirmed that your App was faulty, and I needed to do the booking or change my booking on your website.

My question is, Why did Flysafair not let customers know that the App was faulty? I now have to spend more money on my booking, I need to look for accommodation in Durban because my new flight is booked for the 30th of November because I couldn't afford the difference between my original flight and the new one living on the 1st of December.

I am inconvienced and very dissappointed on your services.