First and last booking on Safair

This is the first time we have made use of the airline and it will surely be the last time as firstly our flight is delayed by about 3 hours, we then went to thé ticket office at Cape Town International to see if we can get onto the next flight as we need to be back in JHB at 19:00. We had no joy and were informed that there were no other flights available. We then asked to cancel our flight as we got a flight back on another airline and once again we we were told that they can’t assist us with cancellations and that we should call or go onto their website. On the website there is no option to cancel the flight so we called and held on for 10 minutes before someone answered and were told that we cant cancel the flight nor request a refund and that they are only capable of making changes to thé tickets. I’m not sure what they can assist you with but they can for sure keep your money. I feel that should there be flight delays that you should Automatically be on the next flight and each flight just gets bumped up as then at least you don’t sit with hours of delays. Personally I would not recommend this airline to my friends and family.